Have you ever told a Virtual Assistant client, yes, you can when you can’t?
When we start as VAs, we want to make the best impression on clients. We want them to be reassured that they have contracted the right person for their needs. That voice in your ear says, what if you’re not good enough? What if they ask you to do something you don’t know how to do; what if you say no and they get another VA because you don’t know how to do what they have asked?
If you have, you are not the first and won’t be the last. It’s a bit like being caught as a child with a mouth full of chocolate chip biscuits and saying, ‘no, you haven’t.
I don’t want to profess I understand the psychology behind lying because I don’t, and we should call it what it is. I only know it leads to distrust and awkwardness in a working relationship if the truth comes out. I can’t see sense in even going down that road and jeopardising your ability to create a living and destroying the trust that someone puts in you. It all comes down to Integrity.
Why say yes, you can, when you can’t?
- They don’t want to look silly because they have an image to protect
- They’re afraid the client will go elsewhere if they say they can’t
- It’s a habit; they’re still sneaking choc chip cookies from the biscuit barrel
There is excellent news here because your client is okay with you saying no. They don’t expect you to know everything, especially if it is not part of your advertised services. All you need to do is say, I don’t know how to use that program, but I’ve wanted to learn/love to learn/am happy to learn.
Every single client you work with will be different.
If you need to say no to your client, you’re putting your best foot forward by showing them this is why you can trust you—reassuring them that they chose the right Virtual Assistant for the job.
If you’re ready to do something for your business, check out The Virtual Assistant and get access to module one for free, how to set yourself up for the win.